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Haiti Earthquake 2021 Landing Page
  • Seniors Care
    • Seniors Care Overview
    • Our Seniors Care Manors
      • Bow View Manor
      • Cambridge Manor
      • Clifton House
      • Tudor Manor
      • Wentworth Manor
    • Private Choice Care Services
      • Independent Living
      • Assisted Living
      • Assisted Living Secure Unit
      • Respite in Assisted Living
      • Long Term Care
    • Publicly Funded Care Services
      • Adult Day Programs
      • Supportive Living
      • Supportive Living Secure Unit
      • Long Term Care
      • Long Term Care Secure Unit
      • Adults Aging with a Developmental Disability in Long Term Care
      • Respite in Long Term Care
      • Funding and Fees
    • Rec@Home Virtual ADP
    • Quality Improvement Initiatives
    • Accreditation Canada
    • Pursuit of a Lifetime
  • Research & Innovation
    • Research & Innovation Overview
    • Research Advisory Group
    • Research at our Manors
    • Research at the University of Calgary
    • Research & Innovation Partnerships
    • Dementia Friendly Communities
    • HealthTech Home Innovation Project
  • Social Impact
    • Local Charitable Programs
    • International Health Care
  • Ways to Give
    • Donate
    • Volunteer
    • Annual Golf Classic
  • Careers & Employee Info
    • Career Opportunities
    • For Employees
  • About BSF
    • Overview
    • Leadership
    • Strategic Plan
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    • In the Media
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    • Contact Us
    • Subscribe
    • Compliments & Complaints
    • Ethics Referral Request
    • Privacy Policy

Quality & Innovation Action Line

Your feedback is important to us! 

We are committed to working with our residents, families and visitors to address any concerns with respect, compassion, and fairness.

Please complete the below Quality and Innovation Action Line online form to share your compliments, feedback, suggestions or concerns about a specific experience related to the care or services we provide. Alternatively, you can contact the Quality and Innovation Action Line by telephone at: 403-536-8669 or by email at: feedback@theBSF.ca. Someone from the Quality and Innovation department will respond to you within two business days.

This form is intended for "compliments and complaints" directed to the Quality and Innovation department. If you have a general inquiry, want to book or tour, or find out more information about one of our Manors, please visit our Contact Us page.

If the Form does not load in the page below, click here to view form in a new browser tab: View Form or try viewing in another Browser (recommended Chrome).


Privacy:

The Brenda Strafford Foundation protects the privacy of individuals receiving health services in accordance with the Health Information Act (HIA). To properly review and resolve any issues, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received in compliance with the Patient Concerns Resolution Process Regulation.

Personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending regarding your health experience concern. Information is collected pursuant to section 33 of the Freedom of Information and Protection of Privacy Act (FOIP) and under the authority of Section 20(b) of the Health Information Act (HIA) for the purpose of administering The Brenda Strafford Foundation patient complaint and feedback program. For more information, or if you have questions or concerns about the collection, use or disclosure of your health information please contact the ACTION line (insert number once available).

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